[New Delhi]Defence Awarded For Redressing 2000 Grievances During the Quarter Dr Jitendra Singh awards Certificates of Appreciation to the Ministries/ Departments for their performance in CPGRAMS
The Union Minister of State (Independent Charge) for Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh awarded the Certificates of Appreciation to the Ministries/Departments based on their performance in the Centralized Public Grievance Redress and Monitoring System (CPGRAMS),
Speaking on the occasion, Dr Jitendra Singh said that the number of grievances received have increased in the last two years. It is an indication of increasing faith of the citizens in the grievance redressal mechanism, he added. He also said that he himself and the senior officers of Department of Administrative Reforms and Public Grievances (DARPG) have been personally calling the citizens whose grievances have been redressed. These calls are made at random to the citizens to take feedback from them and to ascertain their satisfaction level.
The CPGRAMS is an online web enabled application to facilitate speedy redress of public grievances as it allows for online lodging and status tracking of grievances by the citizens. The system is flexible enough to be extended to multiple levels as per the requirement of concerned Ministry/Department/ Govt. Organization for speedy forwarding and redress of grievance.
The following Ministries/ Departments have been awarded:
Group/Categories Quarter Apr- June, 2016
[A ](Ministries/ Deptts. receiving upto 300 grievances during the quarter)
Deptt. of Chemicals and Petrochemicals
[B](Ministries/ Deptts. receiving 301-2000 grievances during the quarter)
Deptt. of Expenditure
[C ](Ministries/ Deptts. receiving above 2000 grievances during the quarter
Deptt. of Defence