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Tag: Department of Consumer Affairs

Restaurants Billing ‘Service Charges ? Remember It Is Optional

[New Delhi]Restaurants Billing ‘service charges ? Remeber It Is Optional
As per Department of Consumer Affairs ,Consumer has discretion to pay ‘service charge’ or not:
A number of complaints from consumers have been received that hotels and restaurants are following the practice of charging ‘service charge’ in the range of 5-20%, in lieu of tips, which a consumer is forced to pay irrespective of the kind of service provided to him.
The Consumer Protection Act, 1986 provides that a trade practice which, for the purpose of promoting the sale, use or the supply of any goods or for the provision of any service, adopts any unfair method or deceptive practice, is to be treated as an unfair trade practice and that a consumer can make a complaint to the appropriate consumer forum established under the Act against such unfair trade practices.
In this context, the department of Consumer Affairs, Central Government has called for clarification from the Hotel Association of India, which have replied that the service charge is completely discretionary and should a customer be dissatisfied with the dining experience he/she can have it waived off. Therefore, it is deemed to be accepted voluntarily.
The Department of Consumer Affairs has asked the State Governments to sensitize the companies, hotels and restaurants accordingly

IDAS Ms Sukul To Take Charge Of IAS G Gurucharan In Consumer Affairs

[New Delhi] Ms Sukul To Take Charge Of IAS G Gurucharan In Consumer Affairs
Seven Bureaucrats In centre Shuffled
IDAS Madhulika P Sukul To Take Charge Of IAS G Gurucharan In Ministry Of Consumer Affairs
The Appointments Committee of the Cabinet has approved the following
IDAS Officer Ms. Madhulika P Sukul, (Batch 1982), presently in her Cadre as Additional Secretary, Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution vice Shri G. Gurucharan, IAS (KN:1982) on his appointment as Secretary (Performance Management), Cabinet Secretariat.
Ms. Shalini Prasad, IAS (UP:1985), presently in her Cadre as Additional Secretary, Ministry of Power vice Shri Badri Narain Sharma, IAS (RJ:1985) on his appointment as Additional Secretary, Department of Revenue, Ministry of Finance.
Shri Rajani Ranjan Rashmi, IAS (MN:1983), Additional Secretary, Department of Commerce, Ministry of Commerce and Industry as Additional Secretary, Ministry of Environment, Forest and Climate Change vice Shri Hem Kumar Pande, IAS (WB:1982) on his appointment as Secretary, Department of Official Language, Ministry of Home Affairs.
Shri Girish Chandra Murmu, IAS (GJ:1985), Additional Secretary, Department of Expenditure, Ministry of Finance as Additional Secretary, Department of Financial Services, Ministry of Finance vice Ms. Snehlata Shrivastava, IAS (MP:1982) on her appointment as Secretary, Department of Justice, Ministry of Law and Justice.
Ms. Amita Prasad, IAS (KN:1985), Joint Secretary, Ministry of Water Resources, River Development and Ganga Rejuvenation as Additional Secretary, Ministry of Environment, Forest and Climate Change vice Shri Susheel Kumar, IAS (UP:1982) on his appointment as Secretary (Border Management), Ministry of Home Affairs.
Shri Nikhilesh Jha, IAS (MN:1984), Additional Secretary, Ministry of Water Resources, River Development and Ganga Rejuvenation as Additional Secretary and Financial Adviser, Department of Food and Public Distribution, Ministry of Consumer Affairs, Food and Public Distribution vice Shri Prabhas Kumar Jha, IAS (UP:1982) on his appointment as Secretary, Ministry of Parliamentary Affairs.
Shri U P Singh, IAS (OR:1985), Additional Secretary, Ministry of Petroleum and Natural Gas as Additional Secretary, Ministry of Water Resources, River Development and Ganga Rejuvenation vice Shri Nikhilesh Jha, IAS (MN:1984) on his appointment as Additional Secretary and Financial Adviser, Department of Food and Public Distribution, Ministry of Consumer Affairs, Food and Public Distribution.