Tag: Grievances

PMO Solved 50% Grievance in Just 1st Month Of Running Year

[New Delhi]PM’sOffice Solved 50% Grievance in Just 1st Month Of Running Year.This Achievement Is Claimed By Dr Jitendra Singh In Rajya Sabha Today 92,652 Public Grievances Have Been Received by the PMO Between January 1 and 29, 2017. Of these, 49,196 Have Been Resolved,
As per Dr Jitendra Singh Over 10 lakh public grievances were received by the Prime Minister’s Office (PMO) last year,
about 42 per cent more than the complaints received in 2015, .
Union Minister Jitendra Singh informed Rajya Sabha today that The grievance redress mechanism of the PMO was in 2015 integrated with the online Centralised Public Grievance Redress and Monitoring System (CPGRAMS) — a portal meant for addressing complaints against government departments from people.
A total of 10,29,523 complaints were received in 2016. Of these,
7,52,635 were disposed,
During 2015,
7,25,112 public grievances were received by the PMO of which
5,58,247 were resolved, he said in a written reply to the Upper House.
These grievances were received from “very important persons and other applicants,”.
Total Receipts: 725112 Disposal: 558247
Total Receipts: 1029523 Disposal: 752635
C]2017 (As on 29.01.2017)
Total Receipts: 92652 Disposal: 49196

Aadhaar Not Mandatory for Filing Grievances :Govt In Lok Sabha

[New Delhi]Aadhaar for Filing Grievances Voluntary:Govt In Lok Sabha
The government has introduced voluntary mentioning of Aadhaar card number while lodging grievances on governance-related matters through an online platform, the Lok Sabha was informed today.
Aadhaar is a 12-digit unique identification number which acts as a proof of identity and address anywhere in the country.
Grievances are now also being monitored by Prime Minister Narendra Modi himself through the online Proactive Governance and Timely Implementation (PRAGATI), wherein grievances identified for systemic changes are discussed through video conferencing with the secretaries concerned.
A total of 8,81,132 public grievances were received last year as against 2,70,255 such complaints in 2014, as per an official data.
The grievances can be filed against any government organisation in the country through this portal.
Recently, voluntary mentioning of Aadhaar card number has been introduced along with other relevant information for the purpose of lodging of public grievances on CPGRAMS, Minister of State for Personnel, Public Grievances and Pensions Jitendra Singh said in a written reply to the Lower House.
“However, it is not mandatory and is purely voluntary for assisting in better resolving of grievances,”