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Privacy Policy

This document explains how Parimatch collects, processes, protects, discloses, and destroys personal information provided by users of its online gaming and betting services. All processing activities are conducted based on user consent and in accordance with applicable legislation. The operator is committed to maintaining the confidentiality and security of user information throughout its lifecycle. This policy applies to all interactions with the platform, including registration, transactions, and ongoing account management.

Privacy and Protection of User Information

Personal information is collected to facilitate account creation, verify identity, process transactions, and ensure compliance with regulatory requirements. The types of information gathered include:

  • Full name, date of birth, and contact details
  • Government-issued identification documents
  • Payment and banking information
  • Device and location details
  • Gameplay and transaction history

Technical and organisational measures are implemented to protect this information from unauthorised access, disclosure, alteration, or destruction. Security protocols include encryption, secure servers, access controls, and regular system audits.

Users have the right to access, correct, or request deletion of their information at any time. These rights can be exercised by contacting customer support or accessing account settings. All processing activities comply with the Information Technology Act, 2000, and related rules governing digital information handling in India.

Purpose of Information Processing

Information collected is used for the following lawful purposes:

  • Account Management: To create, maintain, and secure user accounts
  • Transaction Processing: To handle deposits, withdrawals, and payment verification
  • Service Improvement: To analyse usage patterns and enhance platform functionality
  • Marketing Communications: To send promotional offers, updates, and relevant notifications (with user consent)
  • Analytics and Research: To understand user behaviour and optimise offerings
  • Regulatory Compliance: To meet legal obligations, prevent fraud, and enforce responsible gaming policies

All processing is conducted transparently and for clearly defined purposes. Users are informed of how their information will be used at the point of collection.

Accessing and Managing Personal Information

Users can access their information through their account dashboard or by submitting a request to the support team. Procedures for updating or correcting information are straightforward and can be completed within the account settings.

To request deletion of information, users must contact customer support with verification details. Deletion requests are processed within a reasonable timeframe, subject to legal and regulatory retention requirements.

By using the platform, users consent to necessary security checks, including identity verification and fraud prevention measures. Payment information is processed by authorised third-party payment providers who adhere to industry-standard security protocols. Users acknowledge that sharing payment details with these providers is required to complete transactions.

Protection of Minors’ Privacy

The platform is strictly intended for individuals aged 18 years and above. The operator does not knowingly collect or process information from minors.

Age verification relies on documentation provided during registration. However, the operator cannot independently verify the accuracy of age-related information without supporting documents.

If a parent or guardian believes that a minor has provided information to the platform, they should contact customer support immediately. Upon verification, the operator will promptly delete the minor’s account and all associated information from its systems.

Cross-Border Information Transfers

Personal information may be transferred to and processed in countries outside India where the operator’s partners, service providers, and technical infrastructure are located. These transfers are necessary to provide gaming services, process payments, and maintain platform operations.

By using the platform, users consent to such international transfers. The operator ensures that all partners and service providers adhere to confidentiality obligations and implement appropriate security measures to protect user information, regardless of their location.

Acceptance of This Document

By registering an account or using any services provided by the platform, users confirm that they have read, understood, and accepted this policy in its entirety. This acceptance is legally binding and governs the relationship between the user and the operator.

The current version of this document takes precedence over any previous versions. Users are encouraged to review this policy periodically to stay informed of any updates.

Sharing Information with Third Parties

Personal information may be shared with third parties under specific circumstances:

  • Legal Obligations: To comply with court orders, law enforcement requests, or regulatory requirements
  • Dispute Resolution: To resolve conflicts, enforce agreements, or protect the rights of the operator or users
  • Service Providers: To facilitate payment processing, technical support, or marketing activities

All third parties with access to user information are identified on the platform or in related documentation. If a party is not explicitly listed, users will be informed of the purpose and scope of information sharing before it occurs.

By providing information, users consent to its disclosure to these third parties under the conditions outlined above.

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