Get Help When You Need It
The support team is available around the clock to assist with deposits, account issues, game queries, and technical problems. Contact options include live chat, email, phone, and messaging platforms like WhatsApp and Telegram. Most queries are resolved within minutes through live chat, while email responses typically arrive within 24 hours. All channels support English and Hindi.
Live Chat Support
Live chat is the fastest way to get help. Access it through the website or app by clicking the chat icon in the bottom right corner.
When to use live chat:
- Login or password issues
- Quick questions about bonuses or promotions
- Deposit or withdrawal status checks
- Game loading problems
- Account verification queries
How it works:
- Available 24/7 in English and Hindi
- Average response time: under 2 minutes
- Sessions are saved, so you can continue conversations later
Get faster responses:
- Have your account username ready
- Mention the device and browser you’re using if reporting a technical issue
- Include transaction IDs when asking about payments
- Provide screenshots when describing a problem
Email Support
Email is best for detailed issues that need documentation or explanation. Use it when live chat isn’t suitable or when you need a written record.
When to use email:
- Account closure or self-exclusion requests
- Complaints or dispute resolution
- Document submission for verification (KYC)
- Detailed technical reports
- Bonus or promotion queries requiring clarification
Contact details:
- General support: [email protected]
- Response time: typically within 12–24 hours
- Available in English and Hindi
Send better emails:
- Use a clear subject line like “Withdrawal Delay – Account [Your Username]”
- Include your registered email and username
- Attach relevant screenshots or documents
- Describe the issue step-by-step
- Mention what you’ve already tried
Phone Support
Phone support is ideal for urgent matters or when you prefer speaking directly to an agent. It’s the quickest way to resolve complex issues.
When to call:
- Urgent withdrawal or deposit problems
- Account security concerns
- Technical issues preventing gameplay
- Verification document assistance
- Immediate resolution needed
Contact details:
- Helpline number: +91-XXXX-XXXXXX (check website for current number)
- Operating hours: 24/7
- Toll-free option available for Indian users
- Languages: English, Hindi
Call prepared:
- Have your account details ready before calling
- Note the date and time when the issue occurred
- Keep transaction IDs or reference numbers handy
- Call during early morning or late evening for shorter wait times
- Average wait time: 3–5 minutes during peak hours
Technical Support
Technical support handles issues related to site functionality, app performance, and payment processing. Reach out when standard support channels can’t resolve your problem.
When to contact technical support:
- Login failures or account access issues
- Payment gateway errors
- Game freezing or crashing
- App installation or update problems
- Bet settlement disputes
- Bonus credit failures
How to reach technical support:
- Email: [email protected]
- Live chat: Select “Technical Issue” from the chat menu
- Phone: Ask general support to transfer you
- Response time: 2–6 hours depending on complexity
Speed up resolution:
- Provide your device model and operating system version
- Mention the browser you’re using (Chrome, Safari, etc.)
- Include error messages or codes if displayed
- Attach screenshots showing the problem
- Describe what you were doing when the issue occurred
- Note whether the problem is consistent or intermittent
VIP and Priority Support
VIP members receive dedicated assistance through exclusive channels. Priority support ensures faster response times and personalised service.
Who qualifies:
- Players who reach VIP or loyalty tier status
- High-volume bettors
- Long-term active users
- Players invited by the customer service team
Priority support features:
- Dedicated account manager
- Direct phone line for VIP members
- Priority email queue
- Instant live chat access
- Personalised bonus and promotion offers
Contact options:
- VIP hotline: Provided upon qualifying for VIP status
- Direct email: Assigned account manager’s contact
- WhatsApp: Private VIP support number
- Average response time: under 1 minute for chat, within 2 hours for email
Maximise VIP support:
- Maintain regular activity on your account
- Complete full KYC verification
- Reach wagering thresholds for tier upgrades
- Engage with your account manager for tailored assistance
- Use priority channels only for account-related matters
Updated:
Social Media and Messaging Support
Messaging platforms offer convenience and flexibility. They’re perfect for quick questions and updates on the go.
Available platforms:
Best uses:
Response times:
Messaging tips: