Parimatch Rules and Regulations in India

By accessing or using our platform, you enter into a binding agreement with Parimatch. You must be at least 18 years of age and legally permitted to participate in betting activities within your jurisdiction. We retain the right to modify these terms and conditions at any time, and such changes will take effect immediately upon publication on our website.

Your Obligations

You agree to:

• Provide accurate and complete registration information
• Maintain the confidentiality of your account credentials
• Use the platform only for lawful purposes
• Refrain from fraudulent activities, collusion, or exploitation of platform vulnerabilities
• Comply with all applicable laws and regulations in India

Platform Rights

We reserve the right to:

• Suspend or terminate accounts that violate these terms
• Refuse service to any individual at our discretion
• Void bets placed in breach of these terms
• Withhold winnings pending investigation of suspicious activity

Content Protection

All content on the platform, including text, graphics, logos, and software, is protected by intellectual property rights. You may not reproduce, distribute, or modify any content without prior written authorization.

Liability Limitations

We are not liable for:

• Technical failures or interruptions in service
• Losses resulting from unauthorized account access due to your failure to maintain security
• Third-party content or services linked from our platform
• Events beyond our reasonable control (force majeure)

Our maximum liability to you shall not exceed the amount of bets you have placed during the preceding three months.

Eligibility Requirements

You must be 18 years or older to place bets on our platform. We conduct verification checks and reserve the right to request proof of age at any time. Accounts found to belong to underage individuals will be immediately closed, and funds will be forfeited.

Bet Acceptance

All bets are subject to acceptance by Parimatch. We reserve the right to refuse or limit any bet without providing justification. Once a bet is confirmed and appears in your account history, it becomes binding. Bets placed after an event has commenced may be voided unless live betting is explicitly offered.

Betting Limits

• Minimum bet amounts vary by market and event, typically starting from ₹10
• Maximum bet limits are determined by event, market liquidity, and your account history
• We may adjust limits without prior notice to manage risk exposure

Win and Loss Calculations

Winnings are calculated based on the odds displayed at the time your bet was placed. Settlement occurs after official results are confirmed by the relevant governing body. In cases of abandoned or postponed events, specific market rules apply as detailed in our betting regulations.

Restrictions and Cancellations

We may void bets if:

• Obvious pricing errors occurred
• Results were influenced by match-fixing or fraudulent activity
• Technical errors affected bet placement or odds display
• The event did not take place as scheduled (subject to specific market rules)

Voided bets are refunded to your account balance. Where partial voiding applies, only the affected selections are cancelled.

Deposits

You may fund your account using approved payment methods available in India, including:

• UPI transfers
• Net banking
• Credit and debit cards
• E-wallets (Paytm, PhonePe, and others)

Minimum deposit amounts typically start from ₹300, while maximum limits depend on the chosen method and your account status. Deposits are processed instantly in most cases, though certain methods may require additional processing time.

Withdrawals

You may request withdrawals once identity verification is complete. Key requirements include:

• Minimum withdrawal amount: ₹500
• Withdrawals must be made to an account in your name
• Processing time ranges from 24 hours to 7 business days, depending on the method
• We reserve the right to request additional documentation before processing large withdrawals

Fees and Charges

Parimatch does not charge fees for standard deposits or withdrawals. However, your payment provider may impose transaction charges. Currency conversion fees may apply if your payment method uses a currency other than INR.

Security and Verification

Before processing your first withdrawal, we require:

• Proof of identity (Aadhaar card, passport, or driving licence)
• Proof of address (utility bill or bank statement dated within the last three months)
• Verification of payment method ownership

These measures comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Failure to provide requested documentation may result in account suspension and withdrawal delays.

Transaction Cancellations

You may cancel a pending withdrawal request before processing begins. Once processing has commenced, cancellation is not possible. Deposit transactions cannot be reversed through our platform; you must contact your payment provider directly.

We are committed to promoting safe and responsible betting practices. While betting can be entertaining, it carries risks and should never compromise your financial stability or wellbeing.

Control Tools

Our platform offers several tools to help you maintain control:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
• Betting Limits: Restrict the maximum amount you can wager per bet or within a timeframe
• Session Reminders: Receive notifications about time spent on the platform
• Self-Exclusion: Temporarily or permanently block your access to the platform
• Reality Checks: Periodic pop-ups displaying your session duration and activity

You can activate these tools through your account settings or by contacting customer support.

Warning Signs

Consider whether you:

• Bet with money you cannot afford to lose
• Chase losses by placing additional bets
• Neglect personal or professional responsibilities
• Borrow money to fund betting activities
• Experience anxiety or distress related to betting outcomes

If you answer yes to any of these questions, we encourage you to use our control tools or seek external support.

Support Resources

The following organizations provide confidential assistance:

• National Helpline: 1800-11-0031 (SHUT Clinic, Mumbai)
• GamCare India: Counselling and support services
• Gamblers Anonymous: Community support groups

We also provide links to self-assessment questionnaires and educational materials within your account dashboard. Remember, betting should be a form of entertainment, not a source of income.

Parimatch operates in strict compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations applicable in India.

Legal Obligations

We are required by law to:

• Verify the identity of all customers
• Monitor transactions for suspicious patterns
• Report suspicious activities to relevant authorities
• Maintain comprehensive records of customer due diligence
• Implement risk-based approaches to prevent financial crime

Identity Verification (KYC)

All users must complete KYC verification before withdrawing funds. This process involves:

1. Submitting valid government-issued identification
2. Providing proof of residential address
3. Verifying ownership of payment methods used
4. Answering additional questions if enhanced due diligence is required

We use secure systems to verify documents and may request video verification for high-value transactions or accounts flagged for additional review.

Transaction Monitoring

Our automated systems continuously monitor account activity to detect:

• Unusual deposit or withdrawal patterns
• Rapid movement of funds without betting activity
• Transactions inconsistent with known customer profiles
• Structuring of deposits to avoid reporting thresholds
• Use of multiple accounts by the same individual

Consequences of Violations

If we identify activities that breach AML policies, we will:

• Immediately suspend your account pending investigation
• Freeze funds associated with suspicious transactions
• Request additional documentation and explanations
• Report the matter to law enforcement if required by law
• Permanently close accounts involved in criminal activity

Legitimate winnings and deposits (excluding those linked to illicit activity) will be returned after investigation concludes, subject to legal requirements.

Your privacy is fundamental to our operations. We collect, process, and protect your personal data in accordance with applicable Indian privacy legislation and international best practices.

Data Collection

We collect the following types of information:

• Account Data: Name, date of birth, contact details, and identification documents
• Financial Data: Payment method details, transaction history, and account balances
• Usage Data: Betting history, login records, device information, and IP addresses
• Communications: Customer support interactions and marketing preferences

How We Use Your Data

Your information enables us to:

• Process bets, deposits, and withdrawals
• Verify your identity and comply with legal obligations
• Detect and prevent fraud, money laundering, and underage gambling
• Improve our services through analysis and research
• Communicate with you about your account and promotions (with your consent)
• Fulfil contractual obligations and enforce our terms

Your Rights

Under applicable law, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Object to processing for marketing purposes
• Withdraw consent where processing is based on consent
• Lodge complaints with data protection authorities

To exercise these rights, contact our Data Protection Officer through the channels provided in your account.

Data Protection Measures

We implement technical and organizational safeguards including:

• Encryption of sensitive data during transmission and storage
• Access controls limiting employee access to personal information
• Regular security audits and vulnerability assessments
• Secure data centres with physical and digital protections

We retain your data only as long as necessary for the purposes outlined above and to comply with legal obligations, typically for a minimum of seven years after account closure.

Protecting your account and funds is our highest priority. We employ industry-leading security measures to safeguard your experience on our platform.

Platform Security

Our infrastructure includes:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology
• Firewall Protection: Multi-layered firewalls prevent unauthorized access to our systems
• DDoS Mitigation: Advanced systems protect against distributed denial-of-service attacks
• Regular Security Audits: Independent third-party assessments verify our security posture
• Secure Payment Processing: We partner with PCI-DSS compliant payment processors

Account Protection

You can enhance your account security by:

• Two-Factor Authentication (2FA): Add an extra layer of protection requiring a verification code sent to your mobile device during login
• Strong Passwords: Create unique passwords combining letters, numbers, and symbols
• Regular Password Changes: Update your password periodically, particularly if you suspect unauthorized access
• Device Management: Review and remove unfamiliar devices from your trusted device list

Activity Monitoring

We continuously monitor for:

• Unauthorized login attempts from unusual locations
• Multiple failed password attempts
• Changes to sensitive account information
• Suspicious betting patterns indicative of account compromise

You receive notifications when significant account changes occur, such as password resets, withdrawal requests, or new device logins.

Your Responsibilities

To maintain security, you must:

• Keep your login credentials confidential
• Never share your account with others
• Log out after each session, particularly on shared devices
• Report suspicious activity immediately to customer support
• Use secure internet connections (avoid public Wi-Fi for financial transactions)
• Keep your contact information current to receive security alerts

We will never ask for your password via email, phone, or live chat. Any such request should be reported immediately as a potential phishing attempt.