[New Delhi] 121806 Grievances Waiting for Redressel .Refugees Of 1947 Are Still Waiting For Justice
More then One Lakh Grievances and 45 Suggested Reforms Pending In Govt Files.
As per Dr Jitendra Singh 80 reforms are suggested out of which only 35 reforms are implemented as a result of which 121806 cases were pending in 2017
Grievance Analysis Study has pointed out top 40 grievance receiving Ministries/Departments/OrganizationsThese are listed on CPGRAMS for identifying grievance prone area, their roots cause analysis and suggested systemic reforms for reducing such grievances. For the top 20 Ministries/Departments about 80 reforms have been suggested out of which 35 reforms have been implemented. This was stated by the Union Minister of Public Grievances Dr Jitendra Singh in a written reply in the Rajya Sabha today But He Could not Show Oldest date of pending Grievance .
These reforms include
automatic refunds on cancellation of Railway Tickets,
Single Window Pension through disbursing Banks,
intensive mechanized cleaning of coaches,
e-verification of Income Tax Returns,
expeditious Income Tax Returns upto Rs. 50,000/- etc.
The reforms have been implemented by the concerned Ministries/Departments so that grievances on these specific issues could be reduced.
Grievances are required to be redressed in a decentralized manner by the Ministries/Departments/Organizations concerned as per work allocations under the allocation of Business rules, 1961. The details of receipt and disposal of grievances for the Ministries/Departments for the last three years are as under:
Year B/F Received Total Disposed % of disposal Pending
2015 80065 879230 959295 769633 80.23
2016 189662 1194931 1384593 1187111 85.74
2017 197482 1417891 1615373 1493567 92.46 121806