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Tag: Call Centre employees Location

US Desires, Call Centre Employees to Disclose their Location

Mar. 20 Economy, Social Cause, World Comments

[Washington]US Makes Mandatory for Call Centre Employees to Disclose their Location
A legislation has been introduced in the Congress that would require call centre employees in countries like India to disclose their location and give customers the right to ask to transfer their call to a service agent in the US.
Introduced by Democrat Senator Sherrod Brown from Ohio, the legislation also proposes to create a public list of companies that would outsource call centre jobs and give preference in federal contracts to companies that haven’t shipped these jobs overseas.
The bill also guarantees US customers the right to ask to transfer their call to a customer service agent who is physically located in the US.
American companies also have opened call centers in countries including Egypt, Saudi Arabia, China and Mexico, the study noted.
According to National Association of Software and Services Companies estimates, the Business Process Management industry in India is a global leader with revenues of over USD 28 billion annually

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