[Kolkata,New Delhi]Air India Flyers Baggage Complaints Are Still On High:Passenger Protests
National Carrier’s Flyer Complaints for “Tampering+Missing” of Luggage’ in Airport Is Growing Every Month
So Agitated Passengers Are Lodging Complaints
Recently a Passenger of a Delhi-Kolkata Air India flight on 31 October alleged that they found their luggage tampered with after landing at Kolkata.
The passengers, who protested in the Kolkata airport , also alleged that they had to wait for a long time to get their luggage.
Some passengers claimed that locks of their luggages were found broken when they get it.
An Air India official, however,denied, as usual,that passengers bags were tampered with.
But he admitted that luggages reached late due to a technical fault in the conveyor belt on which luggages were delivered to passengers.
As per Air India Officials The conveyor belts are maintained by the airport authorities and not the airlines,
During Sept Of 2014==Total Complaints Lodged Were 22.3%
Total baggage complaints===167=
Out Of Which Air India Earned 30 Complaints
Complaint as Percentage Compared to the Las Three Months Of This Year Is As Under
[1]july 2015==20.3%
[2]august 2015==22.1%
[3]september 2015=22.3%
Ironically Percentage Of Complaints Is The Same During September Of 2014 And 2015 ie 22.3%
Source DGCA