Ad

National carrier Air India Penalized In 7 Years Old Dispute On Fliers Inconveniences

Jan. 21 Economy, Travel, World Comments

[New Delhi]National carrier Air India To Compensate Fliers For Inconveniences Abroad
Air India has been directed by a consumer forum here to compensate a couple for the inconvenience caused to them after it failed to properly coordinate their connecting flight from London to Toronto.
A bench of New Delhi District Consumer Disputes Redressal Forum, presided by C K Chaturvedi, asked the airlines to pay Rs 15,000[Including 5000 For Litigation Expenses] to Noida resident Neelam Sachdev and her husband K B Sachdev.
Air India failed to properly coordinate with Air Canada,the flight to be taken by the complainants from London to Toronto, because of which they faced difficulties.
The couple had told the forum that they had to travel from Delhi to Toronto via Air India on March 31, 2007 and return on July 29, 2007.The airlines, however, without prior intimation made alternative arrangements from Delhi to London, and subsequent connecting flight of Air Canada from London to Toronto,
However, after reaching London, the complainants found out that their ticket to Toronto was not confirmed and on the intervention and efforts, flight on April 1, 2007 to Toronto,was arranged

Tags: , , , ,